CIS Worldwide Ltd Looking for at Noida, Uttar Pradesh Full Time

Service Desk – Job requirements

Prefer graduates in IT field with call taking experience.

Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA.

Updating the client on the progress of the tickets without escalation Processes, Compliance, Reports and Adherence Internal Stakeholders management and Behavioural skills.

Internal escalations to the SDMs / Delivery head as needed Closure of the tickets as per the SLA and ensure Field support reports is updated.

Job Type: Full-time

Salary: ₹24,000.00 – ₹28,000.00 per month

Day range:

Shift:

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Service Desk: 1 year (Required)

Language:

• Excellent English (Required)