You will be responsible for day-to-day support, plus thought leadership and participation in large-scale service projects and initiatives. This position supports multiple applications that comprise of a platform that delivers end-end system for order booking, processing, provisioning, and billing services for our customers/partners.
Your support is provided via standard ITIL Processes and procedures, including monitoring, solving problems sophisticated technical problems, and resolving data/configuration/system issues.
You will serve as a customer concern point of contact for critical application support issues, and are required to be able to handle many complicated issues related to customer/partners partner concerns.
You will be responsible for responding to application support critical issues which involve solving moderate technical issues and resolving data/configuration issues.
You will collaborate with multiple internal teams across disparate groups to resolve client support issues.
You will support internal customers in any day-to-day activities.
You will collaborate with Engineering and Solutions team to review enhancement requests and provide design feedback and Collaborate with peers on sophisticated projects as the need arises
You supervise and handle a large number of critical service delivery systems.
You participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
You will have proven experience providing operational application support for Java-based applications (Core Java, Angular JS, Spring boot)
You will experience using and/or supporting one or more of the following technologies: (Oracle, Mongo, Elastic Stack, Kafka)
You have confirmed experience in diagnosing and fixing technical issues.
Who You Are
You are well-spoken and eloquent, containing attention to detail with excellent writing abilities. You are able to communicate technical details in a clear and concise manner.
Our Minimum Requirements For This Role
7+ years hands-on application support experience.
Bachelors Degree or Masters Degree program in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience.
Strong scripting skills in order to automate tasks and build monitoring checks are a plus.
Familiarity with ITIL Foundations preferred, particularly Service Operations processes such as Incident Management, Problem Management and Change Management.
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.