Cisco Systems Looking for ThousandEyes- Network Support Engineer ( Weekend coverage) at Bengaluru, Karnataka Full Time

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can’t understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

This is a regional role where you would be working standard working daytime hours, but the job would be performed over the weekend. You would be working 5 days a week of which Friday, Saturday and Sunday would be a part of it. The other two days would either be Wednesday and Thursday or Monday and Tuesday. We base our shifts on the time zones in Mexico City, Sydney, and Krakow to ensure we have 24×7 coverage. This is a great opportunity for engineers who want to be part of the number #1 Great Place to Work and an awesome Saas technology like ThousandEyes.

If you enjoy a variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website’s login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer’s environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We’re looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.

Requirements

A standout “customer first” attitude

Bachelor’s degree in Computer Science or a related field, or equivalent working experience

At least 1 year working in a customer-facing role

Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred – CCNA/DEVNET/JNCP, etc. )

Experience with Cloud/SaaS software products is highly desirable.

Familiar with core networking principles – TCP/IP, DNS, web technologies, proxies and voice over IP

Working knowledge of virtualization technology – containers, virtualBox, VMware, HyperV, Xen

Working knowledge in security – authentication, permissions, SSO

Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable

Experience with the administration of Linux based Operations Systems a plus

Experience in technical writing is a plus

Ability to prioritize & complete tasks in a timely fashion.

Ability to communicate clearly and concisely to technical and non-technical users

Proven troubleshooting and problem-solving skills

Responsibilities

Timely interaction with customers and internal teams requesting support via online-chat, email and phone.

Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps

Take ownership of customer support forum and keep information current on best practices with ThousandEyes

Active participation in 24×7 Support Coverage model

Identify process & workflows ripe for improvement or automation

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Cisco COVID-19 Vaccination Requirements

The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Cisco Covid-19 Vaccination Requirements

The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.