Main Job Functions/Tasks
Deployment and administration of Personal Computers (laptops and desktops) and printing devices.
Configuration and basis support of Blackberry devices.
Provide day to day technical and user support for personal computers and printers.
Basic administration of the telephone system (e.g. Move, Add, Changes to telephoneextensions)
Moving of personal computer equipment to facilitate internal office desk moves.
Provide the necessary local “hands and eyes” support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management.
Local Backup Tape Management.
Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
Submit Knowledge Base articles and update technical and support documentation.
Monitor ticketing queues and comply with quality guidelines when managing incidents.
Work with the IT manager to continuously look for ways to improve the overall
Efficiency and capability of IT systems and infrastructure, and potentially reduce the total cost of ownership for IT operations.
Assist the IT manager in planning, reporting and local audits.
Work shifts and provide out of office (on-call) support from time to time.
Act as a local liaison between local/regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc.) Helping to ensure successful implementation and knowledge transfer/handover of new technologies.
Education & Experiences
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, Computer Science/Information Technology or equivalent.
2 years providing technical support to end users with computers running Windows 10.
Proactive, enthusiastic and ambitious
Good team worker
Excellent problem solving skills
Excellent customer service skills
Excellent verbal and written communication skills.
Willing to work on shift schedules.
Full-Time position(s) available.
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