Do you enjoy being a part of worldwide IT operations and consider yourself self-reliant, liable and well-organized Are you willing to partner with multiple teams across various functions to deliver premier services Are you passionate about new technologies and want to gain experience necessary to support one of the largest infrastructure environment in the world
If you would like to make an impact with your work while being supported by smart and motivated colleagues, come find your next opportunity with us! Thanks to our global reach, we can help you get where you want to go.
Being the best requires working together – across time zones, languages and borders. That can only take place in an environment where people respect, value and support one another. Citigroup is an equal opportunity employer and value diversity at our company. We do not discriminate both interviewees and employees regardless to their status.
What is the Career opportunity we have
At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person as a key part of the CTI Enterprise Command Center Operations Team. The Enterprise Command Center Level 1 Change Engineer is responsible for performing network change support across Citi’s infrastructure. This is all done from our state of the art regional Command Center in partnership with the Workflow Coordinators, Staff Managers and the Network Team in cooperation with our other Operations centers located in North and South America, Europe and Asia.
This position gives you an excellent deal of liberty to self-determine organizational and career direction. Being a part of Command Center Operations team it is expected you demonstrate competency in Network Technology and the ability to quickly learn multiple platforms, toolsets and processes.
Role and Responsibilities:
.Provide Tier I Technical Support for Citi’s global technology infrastructure.
.Resolve simple, automated and scripted incidents
.Execute or implement simple, automated and scripted changes or infrastructure requests.
.Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.
.Troubleshoot and provide client support for technology and infrastructure issues.
.Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
.Document and update incident technical details into ServiceNow ticketing system.
.Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
.Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.
.Execution of standard operational processes which involve technology and client interfaces.
.3-4 years of hands-on enterprise network operations support experience
.Intermediate understanding of OSI model and troubleshooting of technology related issues
.Intermediate understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP
.CCNA level knowledge and experience (at least 1yr)
.Able to work well in a fast paced environment and be comfortable in stressful situations
.Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
.Detail oriented self-motivated goal driven
.Intermediate familiarity with Cisco IOS and Nexus NX-OS,
Knowledge, Skills and Competences:
That position will require you to conduct in a dynamic environment, with a fluctuating, potentially voluminous operational workload.
Experience & educational preferences:
If you will impress us during the interview but do not meet these criteria, we will still consider you for the role, provided that you have the necessary skills and experience.
Job Family Group: Technology
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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