Responsibilities:
Manages initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach
Manages a quality team.
Resolves variable and complex issues with substantial potential impact.
Identifies process efficiencies in support of unit objectives; recommends and implements new work procedures.
Develops a standard set of (organizational level) metrics related to the cost, effort and milestones of IT Quality activities.
Exhibits good understanding of concepts and procedures within own area.
Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.
Evaluates subordinates’ performance and makes decisions on pay increases, promotions, terminations, etc.
Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
Impacts the area through delivery of end results and contribution to planning, finances/budget and formulation of policies.
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
12-15 years experience in an IT Quality role with commensurate people management experience.
Proven organizational and time management skills.
Demonstrates quality improvements and metrics gathering
Requires communication and diplomacy skills and an ability to persuade and influence.
Education:
Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology
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Job Family:
Technology Quality
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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