Civica UK Ltd Looking for Lead Technical Support Analyst at Vadodara, Gujarat Full Time

1. Role Purpose

To work within the Data team for the VIEW project.

Reports to Data Team Leader.

In general, travel to Australia could be one visit every 2 years. This can be at short notice and this frequency is not guaranteed as all travel is based on a clear business or project requirement. A passport is essential.

2. Principal Responsibilities & Tasks

Key Responsibilities and Duties:
Technical:
Key:
Leading a team of 4 or 5 developers

On boarding new team members

Provide application and technical guidance

Identify training needs for the team (system and technical)

Provide guidance on initiation of real-time alerts to track known data conditions

Work closely with data team lead (based in Australia)

Data Fix action tasks

Working closely with BAs and developers to triage / diagnose data related issues

Data Fix Catalogue (SCRA) / modular SPs

Identifying, preparing, interpreting and resolving data issues.

Triage incoming tickets and problems for onward processing by the data team

Action incoming data fix requests appropriately using impact analysis and business input

Provide appropriate visibility and prioritisation of system improvements, defect fixes and the like to improve data quality, system functionality and stability

Providing guidance and support to business in determining and recommending information needs.

Working with Data Team lead to ensure design and construction of queries/scripts meet current and potential future business needs.

Ensuring ongoing data integrity, reporting any data inconsistencies appropriately.

Ensure knowledge sharing, documentation of processes and automated solutions within the Data team as well as across Service and Infrastructure teams

Delivery:
Engage with the customer and stake holders on resolution of data issues to a successful resolution ensuring that appropriate customer and internal communication is maintained.

Ensure that the Data Team Lead, Head of Services and Managing Director CP is kept appropriately informed of product issues/resolutions.

Provide data scripts to expedite rollout of new modules/areas of the system

Interpersonal skills:
The successful applicant must,

Be a team player with a good attitude.

Be organised, keep track of their work & any commitments

Prioritise effectively if/when things pile up.

Communicate (both good and bad news) well.

Get excited about improving things.

Have a “CAN DO” attitude and be focussed out “Outcomes” rather than “Outputs”

Be able to communicate effectively with a wide range of stakeholders and articulate methodologies and results.

Requirements

3. Education

First class and above grade in BE/BTECH/MCA equivalent degree from a university of UGC accreted.

4. Essential Competencies

Essential Competencies:
Advanced problem analysis and problem solving skills. Excellent statistical/numerical skills.

Strong knowledge of SQL database and scripting. Database experience in high availability environments. Ability to access data stored in warehouses and interrogate efficiently.

Knowledge of commercial statistical software packages such as Crystal Reports etc.

Knowledge of full life cycle for development projects

At least 2 years commercial experience in data/information analysis coupled with tertiary education

Preferred Competencies:
Comply with all company policies including Information Security Policies

Successfully pass Police Security Checks

Willing to provide reference contact details.

Microsoft Certifications in windows and SQL

Knowledge of ITIL processes

Mandatory Skills

Advanced SQL Server Query Advanced problem solving Advanced Data Analysis and data presentation (e.g. Crystal Reports or similar) Team lead / work prioritization Excellent time management Comply with strict data security policies Project specification and documentation Microsoft accreditation in SQL server / TSQ and /or MS SQL server Customer support focus / ITIL Methodology