We are looking for a Team Manager to join our IT Support Services in Hyderabad. This is an amazing opportunity to work on Web of Science products. The team consists of 9 colleagues and is reporting to Senior Manager. We have a great skill set in Science and Academics, and we would love to speak with you if you have skills in managing operations, Systems, Workflow, people, and their performance.
About You – experience, education, skills, and accomplishments
It would be great if you also had . . .
What will you be doing in this role
About the Team
As the Team Lead for the L1 Support team, your primary responsibility will be overseeing an India-based Content Operations team managing the workflow and end-to-end systems for various Clarivate products, including Web of Science, Biosis, and Zoological Record. Collaboration with stakeholders in Content Operations and the broader Science business is crucial.
Your role requires strong skills in workflow and people management. Motivating and engaging your team, fostering their continuous growth and ensuring workplace well-being are essential aspects. You’ll be adept at managing day-to-day interactions with operation teams and technology, maintaining robust working relationships, and meeting key deliverables. Close collaboration with Ops team managers and Product owners is necessary to identify opportunities for improving completeness and timeliness.
Additionally, a significant transformation of the production systems and processes is scheduled for 2024, aiming to improve the timeliness and completeness. Subsequently, you’ll work with various process and product owners to ensure the successful delivery of this changes.
This role offers an exciting opportunity to drive positive change, contribute to strategic development, and play a vital part in the continuous improvement of Content Operations at Clarivate.
Hours of Work
Full-time
Permanent role
Team working hours – 6 am to 11 pm IST
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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