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Software Developer
Clarivate Looking for IT Support Services Analyst at Hyderabad, Telangana Full Time
Handling L1 tickets and ensure to close them within given TAT.
Monitoring applications and providing key insights to the stakeholders.
Managing Legacy workflows, attending routing email requests, monitoring virtual machines/polling apps and ensuring smooth flow of contents E2E.
UAT/PIT testings support to Operations
Handing customer cases as per the ETAs
Handling exceptions of all auto processes in the workflow and provide insights to Tech teams/process owners regarding tech problems.
Publishing key reports to management regarding stocks/inflows/outflows
Monitoring applications and providing key insights to the stakeholders.
Managing Legacy workflows, attending routing email requests, monitoring virtual machines/polling apps and ensuring smooth flow of contents E2E.
UAT/PIT testings support to Operations
Handing customer cases as per the ETAs
Handling exceptions of all auto processes in the workflow and provide insights to Tech teams/process owners regarding tech problems.
Publishing key reports to management regarding stocks/inflows/outflows
Ideal Qualifications:
Bachelor’s degree in Computer Science with 5+ years in Editorial processes, or equivalent combination of education and experience
Hands on experience using Salesforce and ServiceNoW tools to handle tickets.
Strong working knowledge of the Microsoft Office Suite products
Knowledge on client server model, Flatten Data model and AWS
Ability to productively work independently and as part of a collaborative team.
Excellent written and verbal communication skills
Working in Shift and provide weekend support to teams/processes doing overtime
Strong analytical skills (e.g. system analysis, troubleshooting, debugging, etc.)
High level of learning agility, with ability to learn, comprehend and explain complex workflows
