Clark Schaefer Hackett Looking for Technical Support Analyst at Mumbai, Maharashtra Full Time

Position Summary:
The Technical Support Analyst will provide critical desktop software and hardware support services to a 400+ person end-user population to ensure maximum uptime and access to software applications and client data. As part of the IT Department, this position will serve as the first line of customer contact and will operate in a client/server, hosted application and wireless-enabled environment to troubleshoot and solve issues for internal clients with a strong focus on client service.

Essential Job Function / Responsibilities:
Provide front-line support to internal clients on various technical issues and problems related to hardware, software and peripherals.

Respond to, document and resolve incidents and service requests in a timely manner according to SLA.

Provide exceptional client service in person, via phone and email as appropriate.

Troubleshoot hardware and software issues reported to the HelpDesk.

Create knowledge docs and guides for use by the IT Department and internal clients.

Create and terminate accounts within software packages.

Work with vendors to resolve issues within software packages.

Configure and troubleshoot end user systems during yearly workstation refresh.

Participate in on-call rotation.

Secondary Job Responsibilities:
Participate in testing phases of changing hardware and software standards.

Provide new employee and ongoing training for end users.

Configure and troubleshoot peripheral devices, drivers, local and network printers.

Education & Experience:
Education and/or certification in computer systems support and troubleshooting is desired.

Examples of certification include: CompTIA A+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA)

Experience providing technical support in a corporate environment is desired.

1-3 years relevant experience in customer service.

Competencies/Skills/Abilities:
Excellent oral and written communication skills.

Ability to exhibit patience with other employees.

Strong organizational skills.

Knowledge of and experience with Microsoft products.

Experience in working with software applications, computer hardware, and with printers and other peripherals.

Flexibility to work overtime and weekends when necessary.

Ability to travel to all office locations.

Willingness to work in a team environment.

About Us:
Our firm’s mission is to better the lives of our clients, people, and communities. And we endeavor to fulfill it in a number of ways; by creating remarkable relationships with clients and co-workers; by maximizing our employees’ career opportunities through coaching, mentoring, leadership training, and a wide range of learning and development opportunities; and by donating our time, talent, and funds to the communities where we live and work.

Clark Schaefer Hackett is committed to providing equal opportunity to all classes protected by federal, state, and local law. Employment-related decisions are made without regard to race, religion, color, national origin, sex, disability, age, military status, veteran status, sexual orientation, gender identity, genetic information, or any other legally protected status. Equal employment opportunity includes, but is not limited to, recruitment, hiring, placement, compensation, training, promotion, transfer, demotion, and termination.

Our employment objective is to select associates who meet high standards of personality, character, and occupational qualifications, who can carry on our work competently, have capacity for growth and will become a vital part of our organization.

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