We’re currently valued at $250 Million, with marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, and RTP Global supporting our vision. We owe everything to our people, we recently announced our first buyback worth $1M, and now as we go global, we are super excited to have new folks on board who can take the rocketship higher.
What will you do?
Communicate with users, explain issues and resolutions, update activity, or train on new equipment or software.
Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM chat
Identify hardware and software solutions and troubleshoot technical issues.
Adhere to compliance and governance standards and report any non-compliances to the manager
Walk customers through installing applications and computer peripherals
Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files
Support the roll-out of new applications
Manage multiple customer cases at one time
Promote a positive customer service attitude among peers
Test and evaluate new technologies
You should apply if have
Proficiency in Windows/Linux/Mac OS/JIRA/Freshdesk
Experience with remote desktop applications and help desk software
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication
lease enter job description
(1 – 3 years)
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