Clayworks Spaces Technology Looking for NETWORK AND IT SUPPORT at Bengaluru, Karnataka Full Time

ClayWorks is seeking a Network and IT Support Technician to troubleshoot any computer and system related issues and enable smooth working. If you’re a keen problem-solver, and can identify and resolve computer issues in a jiffy, with good interpersonal skills, ability to manage time, prioritize and live up to deadlines, this role could be yours.

ROLES & RESPONSIBILITIES

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all computer, system, internet and network related concerns from clients or other employees

Assist management in creating training materials pertaining to computer troubleshooting and usage

Organize and file documentation pertaining to warranties and instructional guides for all computer-related hardware

Maintain a working log detailing all required system updates, as well as the date of completion

Attend in-person/ over a call with clients to analyze, troubleshoot and diagnose hardware problems

Resolve technical issues related to network interruptions

Actively update, maintain and monitor all aspects of computer networks

Coming up with new ideas or strategies for better use of bandwidth across the network

Coordinate with computer hardware issuing vendors

Accept constructive criticism and customer feedback regarding their experience with software or IT services, and improve upon the services

QUALIFICATION & EXPERIENCE

A bachelor’s degree in computer science or related technology field and upto 2 years’ experience in IT Support is preferred; Industry-specific certification in relevant computer languages or software may be required

Location: Bangalore, India

Work mode: On-site/Work from office

Job-type: Full-time

ABOUT CLAYWORKS

ClayWorks understands the potential and need for hybrid, managed workspaces in India. The Bengaluru-based firm crafts workspaces that reflect their clients’ unique work culture, while also incorporating sustainable workspace strategies. Its signature HyFlexTM model (Hybrid+Flexible) also ensures that modern offices are adaptable and future-proof. ClayWorks is also the creator of Spotch, which is a WFH, hybrid, patent-pending workstation designed to bring flexibility in home offices. Known for its earthy, nature-filled ambience, ClayWorks is redefining offices in more than one way and establishing itself as the favourite neighbourhood workspace. To know more, visit www.clayworks.space + www.spotch.works