Clearstate Pte. Ltd Looking for IT Operations Engineer I at Gurgaon, Haryana Full Time

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. Our products and brands include The Economist newspaper, Economist Digital, Economist Intelligence Unit, Economist Conferences, Economist Corporate Network, The World In… and Intelligent Life; and EuroFinance, the leading global provider of conferences, training and research on cash management, treasury and risk.

You will be reporting to the Global Technology (GT) team.

The Global Technology Operations and Infrastructure team is responsible for providing technical support and service delivery to the users within the Group. This includes the IT Service Desk, PC support, PC software, printers, e-mail, internet access, video conferencing and the global IT network and server infrastructure.

Accountabilities

How you will contribute:
Provide IT support to internal users

Troubleshoot users network and end user computing problems

Provide guidance to users on ‘how to’ question

Administer IT Joiner/Mover/Leaver process

Deliver training and IT orientation to users

PC setup and software installations

Meeting support and administration

Support Mobile devices (iOS/Android)

Windows server administration

Software system administration

Configuration of network equipment such as switches, routers and firewall

Server room and cabling management.

IT Inventory management

Manage IT-related activities for office move

Manage third party IT vendors on projects and support work.

Provide technical advice to business on IT and telephony solutions

Experience, skills and professional attributes

The ideal skills for this role include:
Good interpersonal and communications skills with 3+ years of experience in IT support

Can explain technical details in layman language

Inquisitive, able to solve problems and come up with solutions

Organized, analytical, practical – good attention to detail

Able to work independently

Fluent in Hindi and good command of English, both spoken and written

Experience in providing networking and end user technical support

Familiar with Windows environment (Windows 10 and onwards) and Microsoft Office suite of products

Knowledge on server room and cabling standards

Exposure on Mac/iOS/Android

Knowledge on common network protocols, especially on TCP/IP and WAN/LAN

Knowledge on Cloud applications especially Google G-Suite of apps

Experience in managing IT-related activities in Office Move projects is added advantage

Previous working experience in an international team desirable

Ability to clearly communicate needs and statuses

Ability to accurately estimate effort, set and meet deadlines

Familiar with numbers and mathematical analysis

Ability to influence others without direct managerial authority