IT Manager
Work Experience:
Qualifications:
Desired Skills:
Placement conditions:
The Role
IT Manager who can lead the support teams across our locations in consistently delivering customer satisfaction and loyalty. This role will report to the IT Director of Infrastructure and Security and drive the ongoing management of our technical support programs. This individual will lead a global high-performance team in the execution of transformational technical support and customer care initiatives and is responsible for the day-to-day Customer
Support delivery functions. As a Manager of Technical Support, this individual will lead a high-performance team and require diligence, accuracy, a sense of urgency, and efficiency in meeting the business’s operational needs.
Design, develop, implement and coordinate systems, policies and procedures by Ensureing security of data, network access and backup systems
Main responsibilities:
1. Managing End-user IT support
a. Managing and Providing Technical Support to IT Support Engineers.
b. Managing the Call Escalations
c. Preparing the MIS for Team
d. ITIL process management
e. Helpdesk Management
2. Managing Networking
a. Switches, Firewall, Load balancer, SDWAN, distribution switch
b. Wi-Fi, Monitoring, SIEM tools
c. Network Design and optimization
3. Managing Cloud Infrastructure
a. Office 365, Cloud Call Center, FTP, Backup
b. Azure, AWS, BCP, LB and cloud migrations
c. Azure data bricks, data factory
d. Azure VDI
e. SharePoint
f. Endpoint and Server Backups
g. Devops and Azure cognitive services
h. Docker and Kubernetes
i. BCP using Cloud
j. WordPress and Drupal
4. Managing Cyber Security
a. Following Security Standards
b. Managing DSM for Servers,
c. SOC & ISO attestation process
d. DLP and CASB
e. Kali Linux, Security Onion, Alien Vault
f. Nessus, web scarab, Qualys, Nexpose, Burp Suite
5. Managing Email, MDM and Web Security
a. Creating and Managing Email security Policies .
b. Creating and Managing Web Security Policies.
c. Managing Hosted Email Servers
d. Creating and managing the MDM policy for all Network Engineer.
e. Providing technical support to MDM users
6. Managing WinTel Administraton
a. Managing the all VMs in Azure and monitoring the V-Nets, VxLan
b. Hyper-V and VMware, vRealize Automation, VRO, VRA, vRealize Orchestrator
c. Storage Administration
d. Virtual Backups
7. Managing Servers.
a. Active Directory, DNS, DHCP, Print, WDS, WSUS and File Server
b. Application and Database Server Management
c. Creating Group Policies for various OUs and Groups.
d. Proxy Servers
8. Managing IT application
a. Desktop Central Deploying OS Patches on all Desktops on monthly basis.
b. Deploying Various software upgrade to all desktops.
c. Managing Various Monitoring Tools
9. Managing VOIP
a. Cloud VOIP and call center management
b. VOIP Security
c. Managing Various Call center Application support
d. Asterisk based servers
10. Managing Automation
a. Python, PowerShell Scripting
b. Auto IT and UiPath
Job Type: Full-time
Salary: ₹600,000.00 – ₹800,000.00 per year
Day range:
Shift:
Ability to commute/relocate:
Experience:
Work Location: One location
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