Client of Yashashwin Services Looking for System Administrator (Windows/RHEL) at Lucknow, Uttar Pradesh Full Time

Candidate must have Degree in Engineering BE/Btech MSc In CS or IT / MCA with minimum 1 year in same field

Must have experience in windows Server (Data Center Support)

Communication Skill must be good

Certification: MCP, MCSA, MCSE Etc.

Roles and Responsibilities

• Carry out the advance level of troubleshooting on Windows OS and applications
• Responsible for guiding L1 resources technically
• Work in a 24 X 7 Environment (NOC).
• Extend technical support the Clients over email and phone.
• Good communication written and verbal.
• Responsible for the uptime of the various client projects being managed / monitored.
• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
• Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
• Shift report generation on daily issues handled / escalated in the form of Daily reports.
• Work on the change request and new Installations
• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
• Monitoring & Management of Backup Application
• Support Mail applications
• Ensure earlier resolution to the issues to meet SLA

• Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.

Job Type: Full-time

Salary: ₹10,000.00 – ₹25,000.00 per month

Schedule:

Experience:

• Microsoft Windows Server: 1 year (Preferred)