You have obtained working knowledge of Networking (both client & Server OS) and good networking knowledge, including TCP / HTTP / SSLN/ DNS / WAN. You are comfortable working in understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols.
Ideally, you have also obtained industry certifications in the areas of Virtualization and/or Cloud, which includes working knowledge of AWS / Azure / ESXi.
If this sounds like you, we would love to speak to you right away.
Position Summary –
Technical Support Engineer is responsible for providing technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity – via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent may assist less senior colleagues, using fundamental technical troubleshooting skills obtained through previous experience to isolate, analyze, and provide resolution to customer issues of moderate to high complexity, with little instruction from team leads and/or management.
Roles & Responsibilities
Qualifications
Requirements
Preferred Certifications:
Citrix / CCNA Certification
Citrix NetScaler working knowledge
Virtualization / Cloud working knowledge ( AWS / Azure / ESXi )
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.
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