CloudCover Looking for Sr Manager – IT Service Delivery at Pune, Maharashtra Full Time

Department

IT& Security

Job posted on

Jul 20, 2022

Employee Type

Full Time

Experience range

0 – N.A.

Job Description — Senior IT Service Delivery Manager

About us:
We are a cloud-native solutions company focused on helping organizations teleport into the future of IT. We consult, design, build and manage cloud applications and data systems for high-growth startups and agile enterprises.

At CloudCover, we believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions; backed by our Core Values.

We’re committed to promoting equality in our workplace and creating an inclusive and flexible culture-a place where everyone can realize their full potential to the finish line.

Cool Things You Will Do

Manage all operations related to IT infrastructure and service delivery

Understanding business cycles, you will ensure that recurring business process run smoothly

Provide technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap

Manage implementation and enhancement of IT infrastructure projects

Manage change initiatives properly and in a systematically manner to ensure availability, performance and reliability of the systems impacted by change

Organize, supervise, and develop the Helpdesk/IT Support team.

Work with business partners to understand how IT affects an organization and link it to business processes and operational tasks.

Influence, manage and lead negotiations with stakeholders.

Lead Operations reviews of IT services covering Employee Satisfaction, SLA performance, Operational metrics (Aging tickets, Tickets quality, IT assets allocation/deallocation etc.)

Manage and monitor licenses, subscriptions, and user management as necessary

Inspire continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence

You will manage demand from users on IT services and supervise the delivery

Deploy, Install, Configure and administer Linux Systems and Servers.

End-user support and troubleshoot technical issues.

Manage IT Asset and device assignments, management, and maintenance.

Manage G-Suite Administration.

Configure and provide Biometric.

Interact with stakeholders and employees globally at the technical level, as required.

Perform Regular Audits of IT Assets and Applications.

Configure and scale IT systems and networks for a rapidly growing organization.

Assist with hardware and software issues.

Defining and document best practices and support procedures.

Perform other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Manage system and network monitoring – configuring network devices, firewalls, access points, routers etc

Participate and drive various audits from time to time.

What you bring on the table:
7+ Yrs experience in IT support and system administration.

Experience in network administration.

Experience in System and network monitoring.

Experience with Linux Server deployment and Administration.

Advanced knowledge of Windows, and macOS.

Experience in Cybersecurity is good to have.

Experience working with G-Suite Administration is good to have.

Experience working with Biometric access.

Familiarity with leading Infrastructure platforms such as GCP, Azure, and AWS is a big plus.

Knowledge of IT audit processes & standards such as HIPAA, SOC-2 SSAE18 and ISO-27001

Flexible with multifaceted tasks and a team player.

High-level problem-solving.

Analytical and critical thinking capabilities.

Strong interpersonal and collaborative skills.

Exceptional written and verbal communication skills.