Cms It Services Private Limited Hiring For opening for IT Operation Manager at Mumbai City Full Time

Responsible for end to end account mgmt. for the assigned project(s) which includes project planning, delivery, client interaction, trouble shooting and team management
Review, analyse and evaluate business systems, tools and information for project scope & schedule.
Build and manage partner relationships and gauge new opportunities
Exceed (C-SAT) on all delivery parameters
Responsible for managing customer escalations, customer problems, account conflicts
effective Vendor Management
Maintain database of the various vendors with details
Monitoring the progress of the Project as per the plan and reviewing the progress details with customer
Resource Management (Skill development, Growth, Motivation etc.)
Demonstrating measurable productivity and quality improvement
Organizing periodic trainings to the Team for skill upgradation.
Responsible for Successful execution of the agreed SLA.
Single point of contact (SPOC) for all issues related to the business and operation related activities with customer
Responsible for manpower planning, selecting and retaining competitive manpower