=> Trouble shooting IT Asset related issues & resolve the same.
=> Maintaining, installing of Operating Systems, desktop / Office Automation software, as and when required. In addition to this, updating of Business application software through upgrades provided by TPL & other services, such as relocation of Systems, adding / removing accessories, attachment or other devices peripherals.
=>Installing, reloading, reconfiguration, updating of any desktop client machine for office automation software, e-mail under Exchange environment, Internet explorer, Intranet, Internet etc., as and when required.
=> In case of Hard Disk failure / Partition problem, the Vendor shall make all possible attempts to retrieve the data & transfer to new Hard disk. Vendor shall make available required standard Data recovery tools at TPL Central site, Vendor will provide license details to TPL of this software.
=>Regular check-up and cleaning of registry to protect the PCs against the Viruses / Worms. TPL will provide antivirus tool for diagnosing & rectifying any virus problems by the Vendor.
=> Configuring the print server and resolving all printing problems of Users.
=> Network Connector & I/O crimping & punching will be carried out by technical Support Engineer.
=> Maintain and updated document for Local Zone inventory. Also update local zone network diagrams with relevant detail.
=> Besides these all other miscellaneous IT activity will be carried out by Engineer as per TPL IT requirement.
=> Engineer will provide primary support for Video surveillance or CCTV camera and related system. TPL – RFP for IT – Infrastructure Management Services – 2019 (Ver.1.2) Page: 10 of 17
Job Type: Full-time
Salary: ₹230,000.00 – ₹250,000.00 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
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