cocentrus Looking for IT Analyst -Helpdesk at Gurgaon, Haryana Full Time

Hiring for IT Analyst-Helpdesk profileforGurgaon , please find the job responsibility as below : –
Job Profile : IT Analyst – Helpdesk
Salary Budget : Up to 7.00 LPA
Experience : 1 to 4 years
Shift Timing : 24 *7 Shift
Working Days : 5 Days

Key responsibilities and accountabilities : –

• Live first contact incident management
• Performing infrastructure monitoring
• Resolving administrative requests for application server systems and MS Office/Outlook client installations
• Support for application development and support teams in resolving technical problems
• Trouble-shooting VPN related problems and work with second level specialists on resolving connectivity issues in the Data and Voice infrastructure
• Documentation of best practice maintenance, 1st level troubleshooting procedures related to the above
• Contribute to the continuous improvement of the 1st Level related operations

Candidate must have : –

• Total work experience of 2-4 years with 1-3 years of hands-on experience in installing, administering, and troubleshooting Microsoft Outlook and Exchange
• Understanding of messaging and intranet protocols, Skype for Business
• Knowledge of mobile device manage tools and supporting iPads and iPhones would be helpful
• Thorough knowledge of Windows 10 Operating system and troubleshooting issues
• Good knowledge of Office 365, Outlook Mail and Calendaring issues
• Active Directory, server operating systems (Windows 2008 & 2012)
• DHCP and DNS
• Exchange Online
• Network security (antivirus, spyware tools)
• Host security (for example, passwords, uids/gids, ACLs, file permissions, file system integrity)
• IS and .NET architecture

Skill Set: –

• Solid interpersonal and communication skills
• Fluent written and verbal English language skills to deliver high quality support for clients
• Solid sense for operational priorities
• The ability to work both independently and in project teams in a remote team setting

Regards,
Anjali (HR Team Cocentrus)
8920576812

Job Type: Full-time

Salary: ₹450,000.00 – ₹700,000.00 per year

Schedule:

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)

Speak with the employer
+91 8920576812