Codebase Solutions Pvt Ltd Looking for Technical Support Executive at Chennai, Tamil Nadu Full Time

Customer Support Executive Technical
Experience : Minimum 1 Years Maximum 3 years

Responsibilities

Respond to customer queries in a timelyand accurate way, via phone, email or chat
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with team
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or
impersonating users)
Update our internal databases with information about technical issues and useful discussions with
customers
Monitor customer complaints and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities

Requirements and skills

Fresher / Experience as a Customer Support Specialist or similar CS role
Fresher / Experience using help desk software and remote support tools
Excellent communication (both oral and written )and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Any Degree is preferred .

Work timing : US Shift
Work from Office: Adyar,Chennai
Preferred Male candidate

Job Type: Full-time

Salary: ₹150,000.00 – ₹350,000.00 per year

Schedule:

Ability to commute/relocate:

• Chennai, Chennai – 600020, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language: