a) End to End management of all Desktops, Laptops , Printers & Peripherals for existing and new devices covering installations and management (b) Perform any Install, Move, Add or Change of IT assets (c) Hardware management (d) Management of all Softwares installed on the devices (e) L1 support of all Business applications accessed by the end user (f) Automated regular Desktop/Laptop management activities like disk clean up , defragmentation , patch deployment , Anti-virus updates. (g) Should be aware about ITIL process