Cognicor Technologies Looking for Technical Support Engineer – IT Infra at Ernakulam, Kerala Full Time

Location: Infopark, Kochi

Job Role: Technical Support Engineer

Work Summary

Want to build a system as intelligent as you are? Want to be part of a team that’s working on creating the next level of AI? Want to be part of a company that has deployed highly sophisticated interactive assistants across multiple sectors in Asia, the USA, and Europe?

If you are a person with the curiosity to work in infra support we offer you a challenging opportunity for expanding your knowledge horizons and working with world-class technologies.

CogniCor is much sought after for its award-winning AI Technology. Here, you get to innovate in an environment that fosters out-of-the-box thinking. You’ll work on cutting-edge AI implementation, be exposed to next-generation AI & NLP architecture, and interact with top minds who’ve developed some of the award-winning solutions you might be using today.

Your Roles & Responsibilities

• Take ownership of customer issues reported and see problems through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve customer Issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt and accurate feedback to customers

• Ensure proper recording and closure of all issues

Must Have Competencies

• Advanced Skills on Linux (Redhat, Ubuntu)

• Understanding the basics of web servers

• Resolving customer issues in accurate manner

• Willingness to troubleshoot

• Working experience in enterprise technical support, IT Support or as a technical engineer

• In-depth knowledge in the product

• Strong problem-solving skills

• Excellent client-facing skills

• Excellent written and verbal communication skills

• Hands on experience in Linux OS servers

• Willingness to work in shifts

Good To Have Competencies

Qualifications

• BTech/MTech/MCA/MSc in Computer Science/IT or equivalent

• 1 – 3 years of relevant experience in IT support

Know CogniCor & Our Technology

CogniCor is the leading AI digital assistant platform that delivers revolutionary operational efficiency and productivity for Financial firms. Our customers are category-leading firms in the wealth and insurance sector in the US Market. We are a global team with core expertise at the intersection of AI, Finance and Enterprise software. The CIRA Platform, purpose built for the financial domain enables businesses to make it easy to start, easily deploy and manage deploying conversational AI Assistants . CIRA helps to automate hundreds of routine tasks, including finding relevant information and forms, answering policy related questions and transactional processes like onboarding, status checking, change of information etc. Some of the results that CogniCor’s customers were able to achieve include a 35% reduction in calls, a 30% reduction in call transfer rates and boosting CSAT scores to 90%.

In 2020, we were recognized by some outstanding national and global awards – CogniCor was selected by NASSCOM as one of the Deep Tech Club startups, propelling deep technological research and product development in India.

We won SheLoves Tech global award for the best female global technology company, Entrepreneur of the year Award sponsored by Microsoft and Diversity in Tech, invited by Monetary Authority of Singapore to speak at Singapore Fintech Festival and spotlighted by Oracle as a startup that scales with Oracle Knowledge Platform. We were also picked up by leading prestigious financial accelerators – Mass challenge fintech Boston, On Ramp insurance accelerator in Minneapolis run by Allianz Life and Securian Financial and nominated by VentureBeat for the Annual Women in AI award.

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund
• Work from home

Schedule:

• Monday to Friday
• Rotational shift

Supplemental Pay:

Speak with the employer
+91 8589851420
Expected Start Date: 11/03/2022