Cognizant Looking for Product Tech Support Sr Assoc at Chennai, Tamil Nadu Full Time

Qualification:
Information Systems or similar field of study graduate

Responsibility:
Product Application Support:

• Troubleshoot, test, and coordinate to resolve the more complex client reported software and/or data issues with limited supervision
• Manage a workload of the more complex support incidents on a timely basis and update issues with activities according to Service Level Guidelines.
• Create and maintain documentation on internal processes and procedures.

Innovation:
Identify innovative ideas, tools, and processes to troubleshoot and resolve product issues

Capability Building:

• Identify and complete training programs and evaluations conducted by Product Support group
• Provide internal and external application training/presentations.
• Mentor and provide knowledge transfer to less experienced Application Analysts.

Knowledge Management:
Contribute to and review the knowledgebase management repository

Must Have Skills

Core Java

J2EE

Good To Have Skills

Spring Boot

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 30 2022

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.