We are looking for an exceptional and passionate Technical support expert (Tier3) – Back End.
If you are:
Organization Description:
Cognyte is a global leader in investigative analytics software that empowers governments and enterprises with Actionable Intelligence for a Safer WorldTM. Our open analytics software is designed to help governments and enterprises accelerate and improve the effectiveness of investigations by fusing, analyzing, and visualizing disparate data sets at scale to help organizations find the needles in the haystacks. Over 1,000 government and enterprise customers in more than 100 countries rely on Cognyte’s solutions to accelerate and conduct investigations and derive insights, with which they identify, neutralize, and tackle threats to national security, personal safety, business continuity, and cyber security.
Position Title: Technical support expert (Tier3) – Back End
Location: Gurgaon
Job Summary:
Technical support expert (Tier3) service escalation engineer for system, databases, virtual environment and storage solutions. Direct interface with product development and foreign offices support teams
Skills & Qualifications:
Technical Requirements:
o Virtual Environment technologies (VMWare, Hyper-V) – Mandatory
o Databases hands-on (MS SQL, Sybase, other) can interpret schemas, and/or author queries, stored procedures – Mandatory
o Familiarity with Storage and raid configuration, advantage Netapp, EMC – Mandatory
o Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
o Knowledge of communication – network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers) – Advantage
o Knowledge of widely used protocols – TCP/IP , Mail, HTTP, VoIP etc – Advantage
o Powershell, Bash , Python scripts development / DevOPS knowledge – Advantage
o Familiarity with HW : HP /Dell Servers. ILO/iDRAC, Raid technology – Advantage
Career Page:
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