Company Name: Cohesive Technologies Pvt Ltd.
Designation: Technical Support Specialist
Job Description:
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Experience:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Qualification: Graduate or Post Graduate in IT or CS
Job Location Hyderabad
Job Types: Full-time, Regular / Permanent
Benefits:
Schedule:
Education:
Experience:
Speak with the employer
+91 9354951060
Do you love technology? Do you enjoy being part of a friendly and supportive team? Are you fluent in English?...
Apply For This JobIt started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving...
Apply For This JobKey Responsibilities Develop and implement IT security policies and procedures to protect the company’s information assets from unauthorized access, modification,...
Apply For This JobFull Time July 18, 2023 – August 18, 2023 IT Architect Job Overview Postal Code 682016 Salary Offer 12-25 LPA...
Apply For This JobWe’re hiring Admin Executive for our organization. The ideal candidate must possess excellent communication skill in English and must be...
Apply For This JobPosition : Technical SupportExperience : 0-5 YearsLocation : Mangalore About our Company: GlowTouch Technologies, an award-winning technology services firm delivering...
Apply For This Job