Colruyt IT Consultancy India Looking for Associate System Administrator/ System Administrator (Field Service) at Hyderabad, Telangana Full Time

Designation Associate System Administrator/ System Administrator (Field Service)

Experience 1-4 years

Qualification B.Tech/B.E.(CSE)

Location Hyderabad

No. of Vacancy 2

FIELD SERVICE – SYSTEM ADMINISTRATOR

Field Service is mainly responsible for the deployment and management of all end-user devices (mainly PCs, Laptops), software installation and troubleshooting plus offer 1st/2nd line support for these services, through Incident Management for the various businesses within Colruyt Group.

ROLES AND RESPONSIBILITIES

With respect to the operational support of desktop/laptop environment (1st line/2nd line support):

Actively taking part in the desktop/laptop support operations and report on your tasks/activities. Provide Level 1/2 technical support for all Windows based (Win7/Win10)or MAC client machines

Record in details of all your actions using the incident management tool and methodology.

Responsible for the software installation & troubleshooting (Local & Remote environment) of desktops & laptops through service requests

You will manage hardware stock and inventory using in-house developed tools

Handling deployment of software(s) using SCCM

Handling bulk rollouts across organization

Creation of new virtual PC using VMWare vSphere 6.x / 7.x

Coordinating with other technical teams for incident resolution

Creation of procedural documentation (Technical/Functional)

Weekly support during business hours (=Ombuds as per Colruyt terminology) on as per the team roaster through the year.

Good to have fair knowledge in the following areas:
PC Hardware, and troubleshooting knowledge

Basic networking knowledge

Microsoft certification on Win7/10 operating system, or MAC(Optional)

Knowledge of ITIL framework (Optional)

What are the expectations from you?

A professional and a strong believer in people and organizational values, viz. respect towards individuals, team work, readiness to serve, bearing a cost/benefit mind set (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality.

Capability to work in a complex environment with lots of challenges and flexibility to changing environments.

Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, …) in English.

A self-driven individual who can think ahead takes proactive approach, quick learner and having a strong sense of ownership.

Be social and build easily professional relationships with people of all levels

Customer friendly yet be assertive (e.g. critical in non-standard requests)

Proficient in creating and maintaining data in Microsoft Word and Excel

What experience and qualification we are looking for?

1-4 years of relevant and recent experience in Windows System administration (Win7/Win10/MAC)

Diploma/ Graduation/ Engineering Degree from a reputed institute

To join our team of passionate technology talent write to us : [email protected] or connect@linkedIn.