Colruyt IT Consultancy India Looking for IT Helpdesk technician -System Administrator at Hyderabad, Telangana Full Time

Designation IT Helpdesk technician -System Administrator

Experience 2-5 years

Qualification Any bachelor’s degree

Location Hyderabad

No. of Vacancy 3

Role: IT Helpdesk Technician-System Administrator

Exp: 2-5 years

As and IT Helpdesk technician, you will work at our IT helpdesk situated in Hyderabad, India and help employees with IT problems. You will use various channels such as phone, mailbox, and lots of supporting software, and remote control and troubleshooting tools. Necessary training will be provided initially, so that you learn all tasks step by step

IT background – Should have knowledge of IT environment. Experience of working on incidents related to IT applications / hardware / software/tools etc

Customer-oriented communicator – You are empathetic, listening and calm. You assist every employee to the best of your ability, not only because it is your job but also and especially because you enjoy helping people

Analytical and problem-solving – You can detect a problem quickly by asking the right questions to the employee. You tackle every problem immediately and think of the most efficient solution independently

Professionalism – You are an important point of contact within Colruyt Group. We therefore expect you to propagate the values of our company and to be professional in all your contacts

Language skills – You communicate fluently in English. What you’ll do? You provide first-line support for all kinds of IT problems for a very large user base spread across different departments and geographies. You will receive questions about passwords, printers, networks, software, etc

You do not pass on questions, but solve as many problems as possible yourself, quickly and efficiently. What you cannot solve over the phone, you pass on to colleagues in more specialized teams

With each call, you decide the priority. What needs to be solved immediately and what can wait? After the support call, you follow up from A to Z to ensure that the problem is completely solved and that everyone is satisfied

Your work location will Hyderabad, India. You will work on a rotating schedule between 06:00am and 10:00pm (Mon-Fri)

What you’ll bring?

Profile:
2 to 5 years of experience working in IT Help desk or Tech Support

Experience working in Tech support is mandatory in Voice support

Ability to work with multiple sources of data

Excellent attention to detail

Ability to work both independently

Fluency in English

Ability to succeed in environment with conflicting priorities

To join our team of passionate technology talent write to us : [email protected] or connect@linkedIn.