IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers.
We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre- Production and Production environments in 24×7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework:
Event Management
Incident Management
Change Management
Disaster/Major Incident Management
As a Senior System Administrator of IT Operations team, you are expected to
Guarantee the quality, integrity, maturity, and service orientation towards our service consumers
An expert in executing the job expectations of ‘IT Operator’
Have enough awareness of the Colruyt Infrastructure & Batch environment, can assess the level of impact and capable of addressing them
Handle all technical escalations
Setup the necessary procedures & documentation
Oversee the health of infrastructure systems and provide inputs towards continuous improvements
Makes a report of shift operations as needed
Responsibilities & Main tasks:
Monitor different dashboards and trigger appropriate actions to upkeep the health of IT Infrastructure
Ensure, the junior operators in your shift take-up their job as expected (E.g., shift handover’s, Clean-up tasks, open incidents, …)
Ensure, the operators follow the available procedures, documentation, & knowledge base
Provide break-fix support & act as a technical escalation point
Oversee the management of Incident, Event & Change handling and required follow-up
Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.
Take lead in the disaster meetings and help to address the issues
Up to date w.r.t the knowledge of Infrastructure/Batch environment and able to assess the criticality
Has enough awareness about new changes to environment and adaptability
Share the knowledge/questions with team or respective stakeholders
Identify the needs (or problems) and trigger relevant actions
Provide input towards possible automation and service/process improvements
Skills required
Technical
Very good understanding of ITIL V3 Fundamentals
Experience in working with the tools like MF OMI, BMC Control-M, Dynatrace, Tivoli., etc.
Fair knowledge of Windows, Linux & Mainframe operating systems
Good foundation of networking concepts
Nice to have: Knowledge & experience working with different automation tooling within IT Operations
Behavioral
Flexible to work in 24×7 shifts which also includes Night and Weekend-shifts
Very good communication & coordination skills
Very good team player
Very good analytical thinking and problem-solving abilities
Self-driven, committed, process Oriented and able to handle challenging situations
Open to take-up additional responsibilities as and when needed
Experience
Very good team player
To join our team of passionate technology talent write to us : [email protected] or connect@linkedIn.
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