Colruyt IT Consultancy India Looking for Trainee System Admin (HelpDesk) at Hyderabad, Telangana Full Time

Designation Trainee System Admin (HelpDesk)

Experience Fresher

Qualification BTech/BCA/MCA

Location Hyderabad

No. of Vacancy 1

As an Helpdesk Operator you will be responsible for troubleshooting & resolving the incidents as first line, executing service requests and other operational procedures within Colruyt Group

Roles of Helpdesk Operator

You are the First Point of Contact for all IT related issues

As First Point Of Contact (First line support), you will create incident on every call received and perform first level troubleshooting to resolve the issue

You will pass-on the unresolved issue (incident) to next levels as needed and responsible to follow-up until issue resolution

You maintain proper documentation of investigation details (for incidents) and create/update solutions as needed

Besides incident management, you will also perform daily/weekly tasks and also execute IT service requests

You will send end of shift reports and other weekly/monthly reports to report on the status of your deliverables

You will ensure to deliver your tasks within the agreed timelines with expected quality & efficiency

You are expected to continuously improve the set processes/standards whereever needed

Fundamental concepts of Linux & Windows Environment

Fundamental network concepts

Good analytical and logical reasoning. Preferably Fundamental knowledge of any operating system (unix, linux or windows)

Non-Negotiable Competencies

Flexible to work in shifts (Morning, Late or Night shift & Weekends)

A Team Player

Analytical Thinking and Problem Solving abilities

Process Oriented, focussed & able to handle challenging situations

Clarity in verbal and written communication in English

Energetic, Self-motivated and Zeal to learn

To join our team of passionate technology talent write to us : [email protected] or connect@linkedIn.