Colt Technology Services Looking for Manager, IT Infrastructure – Server Virtualization at Gurgaon, Haryana Full Time

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role Profile

Role title:
Manager, IT Infrastructure

Colt Level:
M2 Core

Function:
Technology and Security Office

Reports to:
Head, Microsift & Vitualization

Location:
Gurgaon, India

Role purpose

This is a Manager (M2 Core) role as Consultant of IT Infrastructure of VMware/Virtualisation under Technology and Security Office, this role will focus on providing excellent service and will also be responsible for IT BAU operations activities and drive Key IT projects to closure .

This Manager level role reports to the Head of IT Operations Microsoft, Virtualisation & Collaboration Technologies and has complete responsibility for delivery operational objectives, plans, policies. This role is to engage will all the business function day-to-day/regular bases and closely work with the all IT infra & Apps Operations teams and business teams and should be able to channelize the resources towards meeting SLA and prioritizing the resources towards addressing key issues in organized manner. This Role will be able to assign resources towards IT projects to make the right impact with the project deliverables. .

The internal focus for this role will be to identify areas of service improvements and at the same time decreasing the service impacting issues especially by implementing automation and AI and also engage very close with all business stakeholders with strong interpersonal skills and customer management engagement skills.

The decisions taken by this role to design the platform shall have a long term impact on availability and serviceability of colt environments.

This role requires detailed knowledge and hand on experience of managing IT Operations technical areas of VMWare/Virtualisation/Cisco UCS/Dell VX-Rail and deployments of Unified Computing Systems (UCS) & Virtualisation estates of Server & Desktop Virtualisation (VDIs) supporting Colt’s critical strategic deliveries such as Novitas, SDWAN, etc in other business functions as Network Operations, Service Delivery, On-Demand, etc.

Key accountabilities

Planning, Evaluating and Optimizing IT Infrastructure process management operations activities.

Manage the dynamics, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs.

Ensuring company policies and procedures are adhered

Preparing and present operations and service delivery reports.

Develop and maintain relationships with stakeholders across other business functions.

Interact with business team to understand service level agreements and communicate the same to team members.

Address customer issues, incident reports, and Corrective Actions.

Develop relationships with internal stakeholders, external partners to assess their technology, support, and security needs.

Bring Industry standard methodologies to ensure operational stability.

Identify, evaluate and implement ideas for continuous improvement in internal processes/areas.

Drive Service improvement projects across in partnership with internal and partner teams

Explore opportunities to optimize and ensure we are in line with customer requirements.

Review periodical – operating system software installation, patching, upgrading and maintenance.

Technical supervision for the team and align the goals to achieve the key results.

Coordination with other teams for operational tasks.

Align the team for BAU and Project activities.

Create strategy and plans for the team.

Supervise team’s activities and progress.

Technical documentation (KB Articles) for the team.

Over all Manage Virtualization infrastructure.

Planning and Designing Virtualization infra for Upgrade and new build.

Lifecycle management of the virtual infrastructure.

RCA and Problem management for P1 and P2 issues.

Understanding of operations of EMC, VMAX and VNX SAN environments, NetApp FAS/V-Series Architecture.

Understanding of iSCSI, NFS, and Fiber Channel protocols.

Plan and orchestrate upgrade of EOL/EOS servers

Ownership & responsibility of scalability, performance and resilience of Colt’s IT Server & Virtualisation Infrastructure platform, including VDIs, VMware Virtual Servers with high-availability & disaster recovery, and ensuring the policies, processes to respond to and resolve to incidents are defined and resourced 24×7 for operational management of Colt’s IT Infrastructure teams under the ownership of this role

Other accountabilities (optional)

Self-driven and flexible with high motivation

Ability to multi-task and handle multiple projects/deliverables/activities

Willingness and proven abilities to support and mentor junior team members

Willingness and openness to be available and work out-of-hours when needed to support business

Respect and Understanding for diversity, inclusiveness, fairness and equality at workplace

Fast learner who believes and capable of self-learning, open to new experiences, believing in accepting challenges as opportunities

Key performance indicators (financial and non-financial)

Participate in IT strategy planning activities

Participate in the budget process

Ability to analyse complex problems, interpret operational needs and develop effective solutions

Ability to adopt and enable best practice in endpoint management.

Excellent communication skills, both written and verbal.

Consultancy skills; influences and negotiates; customer-facing skills

Communicates complex technical processes, mentors other team members

Flexible approach and an ability to operate effectively with uncertainty and change

Completes time-bound tasks, meeting all agreed standards of delivery; multi-tasks effortlessly

Takes the initiative and works independently; must be self-motivated and energetic.

Ability to work well under pressure and meet tight deadlines

Willingness to accept new challenges and proactive in acquiring new technical skills

Meet the Key Objective and Key Results of Colt as per MyHR goals.

Feedback from key Stakeholders who consume Windows and Messaging services.

Adherence to Colt’s Process .

Relationships and key contacts

To have communication and contacts with Colt’s Internal teams like Application, Testing, Infra, SDWAN for BAU and Project deliverables.

Other Team Managers & Team Members – Windows, Messaging, Network , Storage , Unix , Security

Engage with vendors like – VMware, Cisco, HP & Dell etc.

Good problem solving and collaborating attitude with wider teams.

Role specific requirements

Skills & Experience

Overall 15+ years of experience of working in Information Technology

10+ year of relevant experience in the implementation, administration and configuration of endpoint technologies in Enterprise environment

Experience in Installation, configuration and fixing knowledge of IT Infrastructure.

Understand IT setup and administration of used platform product

Evaluate new technologies to ensure technical solutions are compatible with the company’s business needs and strategic objectives

Investigate, analyse and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences

Well verse with VMware/Cisco UCS/Virtualisation & Cloud IaaS & PaaS technologies.

Very good communication and negotiation skills

Excellent Inter-personnel skills

Personal drive, highly self-motivated and self-organized

Excellent Team Player and ability to work in an international team

Flexibility and creativity

Customer experience and Business acumen

Understanding of ITIL practices

Qualifications

Bachelor of Science or Engineering (computer science, IT pref.) or equivalent

VMware Certifications

Behaviours

Customer First – You put the customer at the center of everything you do (You Care, are Professional and you Keep it simple)

Accountability – You are responsible to deliver to our commitments (You are transparent, you take ownership and demonstrate initiative)

Transformational – You embrace the need for Colt to change the way we do things to grow (You are resilient, you challenge and have an appetite for Risk)

Outcome Focused – You focus on the result we want to achieve, while engaging others to do so demonstrating high levels of collaboration, vision and reflection.

https://coltinternal.sharepoint.com/sites/hr/Colt%20Intranet/Documents/About%20Colt/Colt%20Vision,%20Values%20and%20Strategy.pdf?csf=1&cid=82c4b71d-98dd-47ac-8e7a-5abf1640046c

Others

Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.

Identify risks related to process and information security and treat/ mitigate the same as appropriate

What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:
Flexible working and relaxed dress code

Two days annually to spend on volunteering opportunities

Access to Online-learning Platform

Business mentoring

option of parking slots in the Colt Campus

lunch vouchers