Colt Technology Services Looking for Technical Lead, IT Infrastructure (Networks) at Gurgaon, Haryana Full Time

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title:
Technical Lead, IT Infrastructure (Networks)

Colt Level:
PT1

Function:
TSOIT

Reports to:
Manager, IT Networks

Location:
Gurgaon

Role purpose

Interaction with customers in English languages and understand the service and business impact.

Responsible for analyzing, designing, installing, configuring, maintaining and repairing of network LAN/WAN infrastructure components.

Actively owns and takes responsibility for engineering issues and queries, including the most complex, ensuring that the answers provided are consistent with the overall strategy

Key accountabilities

Designing and implementing new network solutions and/or improving the efficiency of current networks.

Identify, diagnoses, and resolves network problems.

Provide Level-2/3 support and troubleshooting to resolve issues

Installing, configuring and supporting network equipment including routers, switches, load balancers and wireless.

Procuring network equipment and managing subcontractors involved with network installation.

Maximising network performance through ongoing monitoring and troubleshooting

Monitor network performance and troubleshoot problem areas as needed.

Arranging scheduled upgrades.

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

Reporting network status to key stakeholders.

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

Liaise with vendors and other IT personnel for problem resolution

Key performance indicators (financial and non-financial)

Ticket SLAs and KPIs are achieved

Escalation procedures, policies and working practices are adhered to.

All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe

Projects are delivered in line with project quality standards.

Relationships and key contacts

N/A

Role specific requirements

Skills & Experience

Should have 5+ years of good amount of network engineering experience, ideally in a large enterprise, telecommunications or related industry.

Specialised in supporting one of the Cisco architectures with a broad technical competency in supporting the following: Cisco switching, routing & wireless, Cisco Datacentre (ACI , F5 LTM, SD-WAN, ISE).

Proven experience in incident management, service request management and problem solving.

Experience of using ticketing systems and use of monitoring and management tools.

Ability to deliver against deadlines and agreed targets.

Essentials:
Operating System – IOS, IOS-XE, NXOS

Routers – ASR1001, ISR4400

Switches – ACI, Multi-Pod/Multi-site, Catalyst 9300, 2960 and Nexus5K/7K

Load Balancers – F5 Big-IP LTM

Wireless – Cisco 5500, Meraki, Aruba

Overlay – VxLan, SD-WAN, SDN

L2 Switching – STP, VPC, LACP, Port Security

L3 Switching – OSPF/BGP/EIGRP/MPLS/Multicast/QoS

L4-L7 : F5 LTM

Wireless: Cisco, Aruba

Automation: Python, Bash

Qualifications

Any Graduate (IT) / Preferable Engineering Graduate

Industry accreditation desirable (Examples – CCNA, CCNP, VCA, F5, SD-WAN)

Behaviors

Understands what ‘service’ must be provided to user and delivers this flawlessly

Follows through on user enquiries, requests or incident – making sure that the user has received a response even if not responding in person

Keeps all promises they make, always delivering to agreed deadlines

Hands over work that is complete, accurate and of high quality, to ensure that no re-work or questioning is required, minimizing disruptions in our ability to deliver

Drives own personal development to gain the right skills and experience to be able to perform their job to the highest standard

Models honesty, openness, integrity and ethical behavior

Punctual and prepared for meetings, contributing opinions, ideas and questions to improve the outcome of the meeting

Develops and uses methods to share information on their role with others within their team, ensuring that everyone understands how to work together

Shares responsibility and provides support when necessary.

Deliver an exceptional customer experience every time

Take ownership of our actions and our company’s commitments

Demonstrate leadership, always striving to be the best at whatever we do

Put teamwork at the heart of our business, working with others to achieve success.

Others

Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.

Identify risks related to process and information security and treat/ mitigate the same as

What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:
Flexible working and relaxed dress code

Two days annually to spend on volunteering opportunities

Access to Online-learning Platform

Business mentoring

option of parking slots in the Colt Campus

lunch vouchers