Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
INTRODUCTION: At Comcast, we believe in the talent of our people. It’s our passion and commitment to excellence that drives Comcast’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely Comcast. Here you can create the extraordinary. Join us. ABOUT THE ROLE: The ITSM Manager is responsible for helping provide governance and oversight of the ITSM functions within Enterprise Technology. This role will help manage the delivery of ITSM services and will be responsible for ensuring integrations are working with the wider Engineering SRE framework. This role will also be responsible for direct oversight of the onsite ITSM team located at the CIEC center in India and will partner with the ITSM Global service owners who are responsible for ensuring service levels for Major Incident, Problem, and Change. You will be working across the global Enterprise Technologies organization and with internal and external groups to ensure delivery and success. You will also help support the wider Service Management team to help deliver services, hands on as needed. You are passionate about Major Incident, Problem, and Change Management and are customer focused. You are a leader who enjoys working with and supporting others and demonstrate executive presence that instills confidence in subordinates, peers, and senior leaders that you are proficient and dependable in the execution of your duties
Job Description
Responsibilities Include the following:
REQUIREMENTS:
PREFERRED QUALIFICATIONS:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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