Commonwealth Bank Looking for IT Support L1 at Bengaluru, Karnataka Full Time

A IT Support Engineer should enjoy working with people. In some cases you need to remember that, when a customer contacts the service desk, they are already in a bad mood or upset about a problem. IT Support Engineer should have the ability to defuse potential problem situations and smooth out any ruffled feathers. Should have 0-2 years of relevant experience. Should have 0-4 years of overall IT experience.

Primary Responsibilities

The primary task of an IT Support Engineer is to answer customer requests for assistance either in person or by email or chat or over the phone.

Service desk engineer also need to:
Monitor and respond quickly to incoming requests relate to IT issues.

Maintain computer systems and act as support if any system goes down.

Responsible for PC’s, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).

Assist with on boarding of new users.

Keep inventory of all equipment, software, and license users.

Install, configure, and upgrade PC software.

Excellent knowledge of computer systems, PC repair, and network management

Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.

Build, pack, deploy / ship the laptop and accessories for the new joiners.

Understanding and appreciation for information security within systems and user devices.

Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, time.

Responding to queries via chat, email, or phone

Training other staff members on troubleshooting and diagnosing problems

Writing, editing, and revising training manuals for new and updated software and hardware and issues

Providing technical assistance for questions and problems

Diagnosing system errors and other issues

Following up with customers to ensure full resolution of issues

Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Running reports to analyse common complaints and problems

Installing or changing software to fix issues

Systematically interprets user problems and identifies solutions and possible side effects.

Must have skills:
Good Win10 workstation working skills

Good communication skills

Good interpersonal skills

Good IT Support experience

Good to have skills:
Good network and desktop application troubleshooting skills

Good IT Support experience

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 12/06/2022