Commonwealth Bank Looking for Operations Specialist – System Administrator at Bengaluru, Karnataka Full Time

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Our teams utilize process excellence principles to drive timely, error free processing which is an essential component of the value proposition we offer our customers. Each of us puts the customer at the centre of everything we do and we measure our performance against the Group’s external customer satisfaction measures.

The purpose of the Flightdeck team is to provide 24x7x365 operations and monitoring activities across the Groups IT Services and to review/triage/resolve system generated events. The team rely on a broad set of technical capabilities across traditional Platforms, Cloud based platforms, Database platforms, and Application systems and take appropriate proactive and reactive action to ensure our IT services are available, secure and performing as expected for our customers.

Our customers are varied from Business Unit to IT Engineering, with many of the technologies and applications that are changing rapidly. Being part of “Run” component of CBA’s IT team, we are accountable for being dynamic, agile and rapid in our capabilities to service customer requests.

This team will be involved in operational delivery of key bank customer services, including Digital channels, Payment services and other back-office services.

Your impact & contribution & Your reporting lines

Flightdeck System Administrator is responsible for providing 24×7, 365 day rotating shift-based support for the operational integrity of the Commonwealth Bank’s application, system infrastructure.

and physical facilities (Data Centers). Being highly proficient in ITIL processes and having a sound understanding of various monitoring tools and technologies, Flightdeck is often the first team to detect and respond to any deviations on our systems.

This position reports to the Flightdeck Senior Manager.

Your responsibilities

Adhere to the Code of Conduct . The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Perform 1st/2nd level support for production application and system related events and incidents.

Escalate incidents to vendor or specialist teams for resolution where required.

Working 12 hour scheduled shifts as required within the 24/7 framework. This includes working on Day and Night Shifts with no on-site support staff (at nights, weekends and public holidays)

Drive improvements in outcomes that are bound to SLA’s and OLA’s

Lead preparation and maintenance of Operational Support Standard Operating Procedure documentation.

Adhere to all group security requirements for each task and role that you and team are performing.

Own the maintenance, availability and development of the functions within the teams.

As part of the team’s culture, you will support, develop and up skill other team members.

Ability to work well under pressure managing complex tasks effectively in short time frames.

Be an enthusiastic team player, results oriented and committed to quality management.

Perform duties in compliance with group, operational, security and risk policies and processes,

Escalate issues of non-compliance to Flight deck Team Leader or Manager

Drive and deliver to the group’s core productivity values of Huddles, VMB’s, Continuous

Improvement and Standard Operating Procedures in the team.

Deliver and adhere to Service Management processes (which are ITIL aligned).

Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Group policies and external regulatory requirements.

Your skills & experience

24×7 Rotational Shift (Two shift of 12hrs. 4 days’ work 4 days off and 3 days’ work 3 days off- model)

Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

While specific qualifications are not mandatory, the desired outcomes is that the position seeks relevant IT qualifications (including certification) on one or more of the following:

Tertiary Education in an IT field

ITIL

Microsoft, Linux, VMWare, AWS, Azure

Database technologies including Oracle and SQL

Understanding of Web based technologies including IIS

Solid background in administering or supporting Wintel server OS and basic understanding of Linux technologies

Experience with Event and Incident management procedures and processes within an IT focused business environment

Experience with monitoring in a NOC/Operations Centre environment highly desirable A strong understanding of operational disciplines

Excellent technical problem-solving skills and a customer service focus within a high-pressure environment

Experience within financial sector or enterprise background is an advantage.

Experience working on Cloud Based technologies /virtualisation is highly desirable.

Experience with monitoring tools like HP Site Scope, SCOM, HP Insight, App Dynamics, Splunk, etc. is highly regarded.

Exposure to Payments domain is advantage.

Monitoring and 1st line triage of PSU Application alerts

Alert suppression in monitoring tools

Patching support – Start and Stop of services.

TVT support for patching changes.

Execution of Manual Tasks & Reporting

Application Health checks on-demand (during incidents)

Your development

In this role you will gain experience in:
Turn around (e.g. resolving inherited business challenges, turning around a struggling business area/team or improving customer service measures (ICSM or External Customer Surveys))

Business growth (e.g. business development, growing an existing business, expanding into a new market, cross selling or one team referrals)

Risk management (e.g. managing financial, customer and reputation risks or risk processing/reporting)

Cross cultural (e.g. work overseas, experience working with other cultures or managing virtual team)

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 29/04/2023