CommSouth Infocom Looking for Technical Support (Contact Center Solution / Call Recording / CDR / PABX) at Chennai, Tamil Nadu Full Time

Need a Lead for the technical support team

• Should be a graduate in related field.
• Good technical understanding and hands on experience of IP Switches/PBX’s. Preferably Cisco, Avaya, Microsoft.
• Experience in Contact Center Solutions or Call Recording or CDR applications

• 1-3 years of experience in handling and managing Networks/Network Security

• Cisco CCNA certified.
• Good English communication/written skills and Hindi is good to have.
• Should be capable of understanding and analysing technical problems in depth and troubleshoot.
• Communicate with internal team, vendors/partners and develop strong relationship by way of extending excellent support.
• Handle escalation calls and meet SLA guidelines.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

Supplemental pay types:

COVID-19 considerations:
All Government regulations are complied with