About Us
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Responsibilities & Qualifications:
Position Summary
We are seeking an Associate IT Engineer to join our growing team! This position will be located in our Pune Office.
A Day in the Life
Document incoming helpdesk requests using the internal ticketing system
Install, repair, and maintain desktop and laptop computers, peripherals, and related systems
Provide end-user support via remote assistance and telephone.
Support and enforce company information policies and procedures.
Assist in maintaining hardware and software inventory for asset management.
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in administering the telephone system and all user handsets
Assist in creating or updating end-user support documents within the knowledge management
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned
We would love to chat if you have…
2 to 4 years of overall IT experience
2+ years of experience supporting Microsoft Windows and Apple Mac OS environment
2+ years of experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal, and interpersonal communication skills
Exceptional Customer-oriented attitude
Knowledge of Genesis pure cloud, Vonage or equivalent tools.
ITIL (foundational level, but exposure to more detail than foundation is often necessary)
Good to have: Service now knowledge
Master’s and Bachelor’s degree in computer science or relevant engineering degree
Total Rewards:
Why work here?
Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
Planned Paid Time Off
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
All persons hired will be required to:
Verify their identity,
Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and
Complete any required employment eligibility verification form upon hire.
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