We are seeking a IT Support Technician to join our growing team!
A Day in the Life:
Document incoming helpdesk requests using the internal ticketing system
Install, repair, and maintain desktop and laptop computers, peripherals, and related systems
Provide end-user support via remote assistance and telephone.
Support and enforce company information policies and procedures.
Assist in maintaining hardware and software inventory for asset management.
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in administering the telephone system and all user handsets
Assist in creating or updating end-user support documents within the knowledge management
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned
We are looking for someone who has:
Associate degree in Computer Science or equivalent experience
2+ years of overall IT experience
2+ years experience supporting Microsoft Windows and Apple Mac OS environment
2+ years experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal, and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL (foundational level, but exposure to more detail than foundation is often necessary)
Good People, Doing Good Things:
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
Planned Paid Time Off
Purpose Driven Culture
Work-life balance
Passionate about Community Involvement
Company Paid Parental Leave
All persons hired will be required to:
verify their identity;
verify they are eligible to work, without sponsorship, in the country they are to be employed in; and
complete any required employment eligibility verification form upon hire.
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