Commvault Looking for Intern – IT Support at Hyderabad, Telangana Full Time

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

JOB DESCRIPTION:
Answer phone and email requests for technical assistance and perform Tier 1 troubleshooting and analysis.

Provide setup, imaging, upgrades, repair and inventory control services for PC’s at the local site.

First point of contact for providing support for all IT applications and systems to internal end users.

Provide quick resolution and excellent customer service and redirect unresolved issues to the next level of support personnel, providing complete detailed of diagnosis.

Repairing and replacing equipment as necessary.

Moving or relocating workstations as required, for both small and large projects.

Maintain a positive work environment that fosters team performance. Support and contribute open communications flow inside and outside the Technology Team.

The local IT Support Technicians are the primary source for daily support tasks on the production floor and are responsible for escalating to next level if the problem is beyond their area of expertise and responsibility.

Assist in AV setups as needed for meetings and performs miscellaneous job-related duties as assigned.

Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.