Comnet Solutions Pvt.Ltd. Looking for Desktop Support Engineer L2 at Mumbai, Maharashtra Full Time

Resolve all the calls escalated by the L1 .

Provide a detailed RCA analysis for all the critical calls with solution engineering details

To do repeat call analysis and provide permanent solutions.

Build site specific knowledgebase and SOP documentations

To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches

as per security guidelines

Ensure all the desktop Mapping with Inventory is up to date and no deviations in the naming conventions.

To update relevant documents whenever a change is observed, follow with the Change control process.

Participation in IT/Infosec audit related activities which will be as per audit standards

Being alert on severity calls and providing accurate information as per the defined templates.

Job Type: Full-time

Salary: ₹13,500.00 – ₹18,500.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 7208877572