Comnet Solutions Pvt. Ltd. Looking for IT Helpdesk Executive at Goregaon, Mumbai, Maharashtra Full Time

IT Helpdesk…

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Required)

Speak with the employer
+91 8879265404