Company: ArisGlobal Looking for Principal Technical Support Engineer – PV Submissions at Karnataka Full Time

About us:
ArisGlobal is transforming the way today’s most successful life sciences companies develop breakthroughs and bring new products to market. Our end-to-end drug development technology platform, LifeSphere®, integrates our proprietary cognitive computing engine to automate all core functions of the drug development lifecycle. Designed with deep expertise and a long-term perspective that spans almost 40 years, LifeSphere® boosts efficiency, ensures compliance, and reduces cost through multi-tenant Software-as-a-Service (SaaS) architecture.

Headquartered in the United States, ArisGlobal has regional offices in Europe, India, Japan, and China.

Experience Required: 5+ years in PV Case submission process.

Work Location: Bangalore / Mysore

Key Responsibilities:
To work with various product & application installation and configuration

To assist or work to deliver post-sales support and solutions to the Arisglobal customer base while serving as an advocate for customer needs. This involves inquiries via phone and electronic means.

To address the customers on technical questions regarding the use of and troubleshooting of our products.

To be a point of contact for customers/regional stakeholders of Arisglobal/regional deployment leads.

To be responsible for facilitating professional relationships with customer, support and providing advice / assistance to internal Arisglobal employees on diverse customer/deployment situations and escalated issues.

To work on customer specific or product specific or internal function specific end to end product deployments.

This position is based out of Bangalore, India and requires the candidate to be ready to work in different time zones or shifts (if necessary, including the night shifts & weekends) based on the customer/business requirements.

Required Skills:
Expected Technical competencies:
5+ years Life science experience in PV is preferrable.

Good knowledge on Pharmacovigilance process (process of submitting cases)

Working experience in Software applications

Basic knowledge on writing SQL queries

Experience in handling customer interactions

Knowledge on recent regulations.

Good to have skills (Preferences):
5+ years of working experience in Safety/Regulatory/ DDLC software applications.

Good knowledge on ArisGlobal products

Expected behavioral competencies.

Demonstrate sense of ownership and accountability.

Exhibit interest towards customer support and customer satisfaction

Should have good attention to details.

Should love working in a customer facing role and can handle difficult conversations or deescalate these situations.