Location: Hyderabad Operations (GA04EG01), IN
Company: GMR Enterprises Pvt Ltd GMR Group
JOB PURPOSE
The core purpose of this role is to investigate all complaints of theft/pilferage received from the passenger, airlines, visitors and concessionaires as well as other miscellaneous complaints related to airport security. He/she shall also ensure error free operations of entire CCTV systems on real time basis in coordination with IT and will be responsible for issuance of access control cards to the eligible staff of the entire airport community as per laid down procedures and rules.
ORGANISATION CHART
Accountabilities
Key Performance Indicators
Ensure fruitful investigation of all the complaints received from passengers, airlines, visitors and concessionaires and bringing all such complaints to a logical conclusion within 3 business days.
Percentage of fruitful investigations
Responsible for the investigation and timely completion of all the complaints received from CMS team.
Adherence to statutory regulations / SOPs / BCAS Circulars
Ensure proper documentation and maintaining of data/evidence, such as investigation reports, CCTV footage, snapshots and x-rayed images, of each and every complaint and producing the same to the local police for further legal actions.
Number/percentage of incidents
Preparation of MIS report on thefts and pilferage of registered baggage and analysis of trends and patterns for recommending course corrections, if required
Submission of timely MIS/recommendations and number of instances of deviation
Defining access levels of all AEP holders according to the AEP zones/jobsand responsibilities and recommend suitable access zones
Adherence to statutory regulations / SOPs / BCAS Circulars
Ensure timely and error free issuance of Access Cards to employees of various agencies working at the airport to access different Access Controlled areas at PTB and ATC upon approval from the competent authority. Also to ensure strict vigil on misuse of access control cards.
Numbers / Instances of deviation
Maintenance of data related to access cards/card holders and generation access logs/event reports related to card holder from Access Control Server on a day to day basis and report deviations
Number of instances of deviations
KEY ACCOUNTABILITIES
Ensure error free operations of entire CCTV systems on real time basis in coordination with IT and CISF. Assist GM/AGM in survey / mapping of CCTV coverage and identifying grey locations
Adherence to regulations of statutory/regulatory authorities.
Ensure serviceability and maintenance of all CCTV & Access Control systems in coordination with IT & TS and monitor access control system for access violations/misuse
No. of instances and downtime of systems/Cameras
Follow up/Coordination with IT and Technical teams to ensure the serviceability of all security gadgets.
No. of instances and downtime of gadgetries
Ensure ILB Screeners’ certification is not lapsed and also clear the BCAS proficiency tests as per prescribed schedule to keep the certification valid (Mandatory)
BCAS screeners certification test results
To ensure error free baggage screening process by thorough interpretation of images and carrying out systematic physical examination of the baggage.
Adherence to regulations of statutory/regulatory authorities.
Thorough knowledge and ability to effectively use all security gadgetries including explosive detection equipments and its timely upkeep.
Number / percentage of breakdowns
Dissemination/escalation of all the potential security threats to the appropriate authority as per the laid norms and regulations.
Number / percentage of instances.
Proficiency in computer operations and well informed about airport security regulations with good communication skills.
Number of instances of deviations
Assist GM/AGM/Manager, S&C in supervising the functioning of various branches of Security & Control team and attend such other matters as may be assigned to him by the Head Security from time to time.
Number of fruitful assignments
Ensuring smooth functioning of AOCC Security Help Desk and training of new staff deployed at desk
Adherence to SOPs
EXTERNAL INTERACTIONS
External
1. Airlines, Ground Handlers, Concessionaires, Service Providers etc.,
2. Regulatory and Enforcement Agencies viz., BCAS, CISF, State Police, Immigrations, Customs etc.
INTERNAL INTERACTIONS
Internal
All GHIAL Departments viz., ARFF, TOPS, Customer Facilities, Admin, Airport Operations Control Center
GADL Teams – PMT, TS and IT
RAXA Security Services
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
Excellent knowledge of functioning of security gadgetries and acumen for investigation with lots of perseverance
Excellent liaison with all stake holders including state police, CISF, Customs and Immigration.
Dealing with multi organizational and cross functional teams
To attend huge volumes of complaint both from internal stake holders as well as from CMS team and to close all cases to the satisfaction of the complainant.
EDUCATION QUALIFICATIONS
Graduate
RELEVANT EXPERIENCE
COMPETENCIES
Oral Communication: Ability to express thoughts effectively and convincingly. | Interview
Airport Security
Following Through: Ability to establish procedures and monitors the progress and results of plans and activities to ensure goal achievements. | Interview
Listening: Ability to draw out opinions and information from relevant others in face to face interaction. | Interview
Compliance: Adheres to policies and / or procedures, or seeks approval from concerned authorities before making changes. | Interview
Time Management: Ability to plan and organize own use of time, meets deadline and avoids last minute rush. | Interview
Learning Abilities: Ability to assimilate and apply new, job related information in a timely manner. | Interview
Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
Innovation
Managing Change and ambiguity by creating Win-Win
Entrepreneurship
Social Awareness
Strategic Orientation
Capability Building
Planning & Decision Making
Problem Solving & Analytical Thinking
Teamwork & Interpersonal influence
Execution & Results
Networking
Stakeholder Focus
Personal Effectiveness
Determination(Contextual and Flexible)
Learning Ability
Making & Navigating proposals
Scanning, Networking & External orientation
HR IT Recruiter with 1 year of work experience in placement consultancy Freshers can be can be considered Job Location...
Apply For This JobJob- Information Technology Infrastructure Manager Location – Hyderabad Budget – 20 LPA Work – On Site Experience – 5+ years...
Apply For This Job...
Apply For This JobFull Job Description JOB DETAILS Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer...
Apply For This JobHands on experience on Installation, Configuration of software and hardware and troubleshooting. Good knowledge of Operating System Win7/10 Installation, Configuration,...
Apply For This JobSanzar Futureteq Private Limited, is part of Sanzar Group, the official Distributor and exclusive online digital sales partner of Avast,...
Apply For This Job