The position will assist and train business users on certain master data processes and system functionality and assist business users with specific requests. Reporting to the Sr. Manager, IT Applications, this position provides key support to the CO3/Method Finance/Accounting organizations globally and collaborates closely with the Credit & Collections, Procurement and Accounts Payable, Customer Billing and Operations groups and other IT teams.
Roles & Responsibilities:
Process daily queue of new Customer and Vendor requests as well as changes
Process daily queue of requests for access to MS Dynamics 365 Finance and Operations and Human Resources applications
Investigate tickets/problems with existing access – troubleshoot issues involving permissions, data access and other MS Dynamics application security issues
Configure new application security roles within the MS Dynamics 365 system, based on business user access requirements
Validate requests for any inconsistencies and work with requestors to resolve
Work with the ERP functional team for resolution of any Microsoft Dynamics related process or system issues
Provide user training on current process
Prepare periodic MS D365 reports on customer and vendor master data maintenance
Prepare periodic MS D365 reports on application security roles & permissions
Ensure the ERP governance processes and best practices are followed
Work with Applications Manager and team members to ensure seamless delivery of support and new capabilities to the business.
Liaison between the CO3/Method Finance and Accounting and HR teams
Builds strong internal relationships with key Accounting/Finance, Operations, Billing, HR and IT stakeholders and team members.
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