Job Description
Location: Gurgaon (This IJP is open for Gurgaon location employees)
Quality & Process Excellence Team is a part of ‘Global ServiceDesk IT’. We help administer tasks such as Statistical Information Automation, SharePoint Designing, RPA Projects, Six-Sigma Green/Black belt/Lean projects, training for New Hire batches as well as for existing employee as per Continuous Service Improvement (CSI) by ensuring IT services are continuously aligned with changing business needs, CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.
This profile is an important resource to drive improvement by multiple means monitoring calls, ticket as well as preparing leadership statistical presentation for GSD based on the 7 Quality Control Tools. This profile is also responsible for evaluating offshore technicians to ensure adherence to process acceptability standards as well as providing coaching/feedback in order to develop their skills. Along with his KPA, shall monitors process commitments, project deliverables and helps administer Process/tasks such as training for New Hire batches as well as for existing employee.
Essential Functions/Core Responsibilities
Candidate Profile
Career Framework Role
Location:
IND Gurgaon – Industrial Plot No. 243, 1st, 3rd, 4th, 5th Floors
Language Requirements:
Time Type:
Full time
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