Desired Skills:
Good understanding of IT infrastructure and applications relating to BPO call center environments.
Excellent verbal and written communication skills.
Candidate should be a good team player with willingness to learn and drive to achieve.
ITIL certification would be an added advantage.
Active listening- Diligently pay attention to understand/interpret the issue correctly and maintain documentation on the progress made on Service Restoration Bridge.
Assist in maintaining CNX Corporate LAN/WAN infrastructure uptime.
Good understanding of routing protocols (RIP, OSPF, IGRP, EIGRP, BGP)
Good understanding of networking protocols (TCP/IP/MPLS)
Good understanding of Firewalls and packet capture tools.
Assist in troubleshooting Corporate TCP/IP/MPLS Network, including Carrier Vendor Circuits.
Maintain and troubleshoot LAN/WAN equipment to include, but not limited to, Routers, Switches, Hubs, CSU/DSUs, Firewalls, Modems, Controllers, Multiplexors, Data Probes.
Should possess good knowledge of various OEM Devices including Cisco, Juniper, Palo-Alto and Fortinet.
The Candidate should be open to work in a 24X7 Environment.
Self-starter, sense of urgency, and works well under pressure
Ability to interact with both internal and external customers in a friendly and professional manner
Work well in a fast-paced environment Team Player (Very important)
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Knowledge of various Operating Systems (Windows, Linux)
QUALIFICATIONS
Bachelor’s Degree in related field from a three/four-year college or university
Technical Certifications such as CCNA and Working towards CCNP,
ITIL Certification would be an added advantage
3 to 5 years of relevant experience in Managing Network Infrastructure in a large corporate environment/BPO/ISP
Post Date: 06 Feb 2022
Requisition #: R1266315
Location: Gurugram, India
Job Type: Data Center Services
Please access the link below for the recruitment data protection notice, applicable for the region where you are applying, or access our Privacy Notice at the bottom of the page if you don’t see the region where you are applying.