Concentrix Looking for Technical Support II, IT Operations at Visakhapatnam, Andhra Pradesh Full Time

Job Title:
Technical Support II, IT Operations

Job Description

The Technical Support II, IT Operations, provides end user support across the organization’s desktop, network, telephony and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities.He also need to perform Asset Manageent, Asset Reconcilocations. Updating AST tool, Work on e-Waste management /disposal. Maintains Inventorial and non-Inventorial assets. Maintaining records of Incoming/outgoing of assets, maintaining documents and getting proper stamping done. Supporting in repair and replacement of working parts. Maintaining tickets and supporting in physical verification of assets.

Manage the site assets. Receiving of new IT asset from the vendors as per BOM in the purchase order and co-ordination with the requester to verify the shipment.

• Keep the Asset inventory up to date (on daily basis).
• On-boarding of new IT asset by putting the bar code sticker and bond stickers as per STPI/SEZ requirement
• Adherence to IT Asset Management Process for End to End Assets life cycle management at the location
• Updates and administers asset databases, tracking life cycle of all assets
• Asset inward and outward tracking in excel sheet with correct status
• Tracking of new asset delivery with vendors post the PO release
• IT store management by placing the asset in proper manner/labeling/neatly
• Updating AST tool with mandatory attributes (including overall updating)-Tagging asset to correct asset owner/ End user, CEP fields, Bar code sticker, AMC/Warranty/DOU
• Handling the HD tickets to support the replacement of faulty IT asset from the production floor and users.
• Coordinating with vendor for the repair of the faulty asset in both Warranty & AMC cases
• IUT / Movement of IT asset as per SEZ/STPI/Domestic regulatory requirement
• Coordination with Global Logistics Team spocs for new asset procurement, asset movement etc.
• New project / Ramp-up support from IT asset provisioning perspective
• Repair of Faulty assets and ensuring that assets are repaired on time and available for use. Working with procurement team and vendors for asset repair.
• Document maintenance – Gate pass (Inward / outward) / Purchase Order/Invoices scanning etc.
• Support periodic IT store / in-use inventory reconciliation.
• Ensure to have spare HW, SW at each location.
• Participate & represent all internal and client IT assets audit and ensuring Compliance in the mandatory attributes e.g. Serial Number, Model Number, Assets ownership and End user tagging as per Account master & Process Name etc.
• Support de-bonding of the asset as per statutory requirement
• Exit clearance of employee from IT Asset Prospective as per HR process
• Support Request for Change / CR implementation
• MIS & Reporting support
• Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc.
• Hands on handling of IT Ticket resolutions on ITIL based framework, Maintaining systems compliance and audits as per COPC and ISO 27001 standards.
• Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies.
• Desktops Administrator & BIOS Password Reset.
• Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment.

Location:
IND Visakhapatnam – SRK Destiny, 6th & 7th Flr

Language Requirements:
Time Type:
Full time