You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
General Information
The position is situated within the Global Telecom team; specifically in the plan department and focused on contact center applications, in particular Avaya and InContact.
The objective of this department is to make contact center business projects optimally supported with technical application configuration and configuration support. Besides application development is the focus on data storage (SQL) and reporting of the activities carried out in the contact of interest.
Key Tasks
The Senior IT Operations Analyst is responsible for:
Being Avaya Technical resource in requests, projects and work efforts assigned.
Work with Project team to complete all tasks assigned on time.
Refer and work with the Plan Lead on any questions on the needs of a project.
Work assigned requests.
Coordinate, execute and control the activities within the project, as well as monitor the dates given.
Perform Functional testing of installed products or systems for validation of project and work efforts.
Secure support activities in RUN team as needed.
Ensure a customer experience consistent with existing features, services, and applications
Share knowledge with junior level colleagues
Document and report your work and work properly.
Job Requirements
Strong Avaya experience is a prerequisite.
Experience with Microsoft applications as Word, Visio, MS projects.
Experience with routing, workflow, design, development and test to support CTI.
Managing projects and assigned work is a prerequisite.
Demonstrable experience with people and time management;
Good communicative skills; English as a requirement;
Focus on functionality requirements, technology and detailed user behaviors;
Structured and structured in your work;
Analytical skills;
Process minded;
Customer focus;
Communication;
Quality-oriented;
People-oriented;
Results-oriented.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
General Information Req # WD00022971 Career area:Information Technology Country/Region:India State:Karnataka City:BANGALORE Date:Thursday, March 3, 2022 Working time:Full-time Additional Locations: BANGALORE...
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