Job Requirements :
7-10 years of technical support experience, in any technology (Preferably in Salesforce / .Net/ Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
Ability to become technically proficient with salesforce.com and Conga solutions rapidly
Excellent communication and customer handling skills.
Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
Understanding and adherence to customer SLAs.
Proven track record of taking ownership and driving results.
Willingness to service our customers in shifts.
Willingness to learn new technologies and achieving higher technical skills.
Educational Qualification:
Preferably BCA/MCA/BE IT/BE CS/MSC IT with good academic results.
Salesforce/Conga certification will be added advantage.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.