Connectwise LLP Hiring For Service Coordinator at Mumbai Full Time

Job Description

Internal Team, Stakeholders – Engineering/Product Management/Cross Support Function coordination and collaboration

Understand partner’s issues and define priority and engage the right resource to expedite the solution.

Monitor Incident dashboard and follow-up with the respective team member and other depts Engg/PC/PS for Incident resolution to improve partner experience.

Knowledge base creation based on top call generator and repeated issues

Provide Feedback to technicians post working on chats/tickets, document the same &;amp; &;nbsp;share with the team.

Coordinate with Internal Team Members to enable the smooth transition of Chat / Ticket / Emails.

Coordinate with the Internal IT team to ensure that the necessary IT resources are available at TSE’s disposal.

Maintain, consolidate, and update trackers and reports.

Analyze data and provide recommendations to management.

Respond to Queries received from other departments/functions.

Ensure smooth running of operations.

Assist in Root Cause Analysis (L1 documentation).

Skills And Expertise

Excellent communication skills

Knowledge of tools

Have good knowledge of MS Excel

Identify gaps in the process and recommend improvements.

Collaboration Skills

Operations Management